What to do when you receive an EnsuredMail Enrollment email

 When an organization using the Ensuredmail product sends you a confidential email, the first step the system takes is to enroll you into the system so that only you can decrypt the encrypted email that will be created.

You, the recipient, will receive an enrollment email, which will contain the following text:

** Please do not reply to this email **

You have been sent a confidential e-mail from user@example.com

With the subject of secure email.

The encrypted e-mail will not be delivered to you until you have enrolled and set your password. Once your password is set, the message will be sent to you automatically.

If you have any questions, please contact the sender (user@example.com).

Configure your SecureMail account here

The next step after receiving this message is to click on the link at the bottom of the page, where it says, "Configure your SecureMail account here". This will bring you to a one-time web page that will allow you to set up a password, password reminder hint, and a recovery hint (in case you forget your original password).

If, for some reason, you make a mistake or forget your password, you can send a support email to hostmaster@itx.net and your password will be reset. You would then need to ask the sender to resend the email, so that the message can be sent and properly encrypted.